Customer Testimonials
I own an Alfa Giulia and the Alfa dealer charges $250+ for oil change while here you can find service advisor āGermanā who will help you with Alfas and the cost can be less than $100.
Itās best to just drive in for service or parts. They donāt answer their phones
Parts guy help very much. Haven't bought a car yet. I will be looking for one soon
Moe took great care of my truck
Excellent service!
Arrived early but service was done right away!
Elaine my Service Adviser is simply awesome. She is prompt & knowledgeable.
Love it š
Friendly and quick.
Authentic
They were polite. However my car part would take a whole month to arrive. And I can't wait that long. Otherwise I'd give them 5star
Moe is a terrible service person, 3 weeks to get transmission warranty work done. wound never use them again. Never answers his phone. terrible, terrible!!!!!!!
Purchase a new Jeep Grand Cherokee Very well handled No issues or problems All explained, car features walked thru, financing simple, car ready as promised
Moe, my Service Advisor at Tuttle Clickās Tustin Chrysler Jeep Dodge Ram, is always very attentive and takes good care of what I need every time I need to come in for anything relating to my 2018 Jeep Wrangler JL. I would highly recommend Moe for your service needs and this Tustin dealership!
The service team at Tuttle Click is always professional, efficient and honest about services needed and pricing! I've been relying on them for my service needs over 4 years now. I've never had an issue or bad experience.
Had 2011 Ram 1500 repaired due to stalling issue. Full tune up appears to have solved the problems. Malcolm Urgell very helpful Service Advisor. Thank you.
Rixi was very friendly and always help me and answer any questions I had this is why keep coming back and get service to my two vehicles
Great service! I was assisted promptly and vehicle is running well. The staff is friendly and was able to get a discount using a coupon online.
William was very responsive and able to work me I. To get battery changed out and take care of spark plugs. William is a pleasure to work with
I have used this dealership for a decade after purchasing a Chrysler Aspen. There is a dealership closer but I could not communicate with their mechanics . Tuttle Click Chrysler has been proactive and this SUV has run like a top for 145,000 miles and still running great
Professional and polite. Moe was great to work with. Dealership was clean and seemed well organized. Moe payed attention to what I had to say, I didnāt feel rushed.
Just a note to let you know about the good service that I received from Chrysler. The staff was very helpful and informative and looked after the address of the customer. A cheerful and helpful staff is always appreciated and makes the visit Pleasant and worthwhile. H. M. Olson
Had great service and Malcolm U. Took really good care of our needs. He also gave us a 1 day free rental. Thanks so much.
Tustin-Click did an outstanding job servicing my Grand Jeep Cherokee. There were some communications issues with the initial service rep I was assigned and I brought my concerns to the Service Manager. He immediately got personally involved and made sure the service and repair work was complete in an exemplary fashion. I highly recommend Tuttle-Click and will continue to bring my car there for future service and repairs.
I went to the Tustin dealership on the morning of Tuesday, Nov 5 for an oil change, have a tire patched, and check the reason why the check-engine light was on. Mo in the service dept was the rep I dealt with. He was pleasant and attentive to my needs. I ended up with an oil change, which was why the check engine light was on, and was told my tire could not be patched and that I need a new tire. I decided to go elsewhere for the new tire.
I had to have the AC Evaporator Coil replaced in my 2009 Jeep Cherokee. The entire dash, steering wheel and console needed to be removed! After I received my car from the repairs you would not have known they had to remove everything - an Excellent Job. My Service Advisor, Moe Nazertehrani, due to the extensive repair kept an eye on the progress along with providing me updates. Two thumbs up for Moe and Tuittle-Click Tustin. Steve Johnson
Excellent service. Malcolm was a huge help and had me in and out quickly with loaner while car was being serviced and updated on status throughout. Thanks! Will definitely be back for next service checkup.
Happy with work done to my Jeep. Good customer service. Everyone was friendly. they kept me informed until the work was done. The rental car was nice.
I really felt like the purchase process was very consumer friendly. The car I wanted ultimately was presented to me without much pressure. Iāll definitely refer anyone looking to purchase.
Eric became my tech since he did a great job every time I come for oil change or any other service I need for my car. His great with his customers. He promptly calls me back if thereās any issues or need a discussion. I will recommend him to my friends and family!
I showed up at the dealership without any appointment made, Moe in service department helped me to get the regular scheduled service done. He was great and quick. I will recommend him to anyone.
Salesman Valero was as nice and polite as any I have ever dealt with on a lease or purchase. No "pressure, just facts". Went ever so smoothe. Will be here again!
Went in for a routine service and had inspection of entire vehicle all within an hour. Extremely efficient at the, service desk and dud not push for extra service to be done. I will be back again.
I towed my Chrysler voyager minivan from Pepboys ( where my minivan was messed up by them, coolant was leaking like crazy and timing belt not right causing car not able to start) to Tustin Chrysler Jeep Dodge. Right there my minivan was fixed and now running like new. Thanks for the great work! However, it cost me $1250.00, although I have a coupon, but the manager Moe told me if I use coupon, He would add more cost to my bill, like a timing belt cover (around $300), so I had to pay similar amount anyway. Overall a great service but costly.
Took a little long to get the part but they did a good job. good service and Eric does a very good job. I highly recommend this dealership.
I have bought a Jeep from them last year and during this time I havenāt had major issues just one time and their customer service is great especially Mr Mo and Mr David. Just keep in mind because they are busy you need to Schedule 2 or 3 days in advance.
First off, go see Moe in service he really took care of me. Moe explain to me what service needed to be done on my SUV. No pressure or up sale from Moe. I will most defendant be back., Thanks, Happy customer
This is my second Jeep purchase from Tuttle Click Tustin. Excellent and attentive customer service from Arnold, Alvaro and Steve. Everyone was extremely helpful. Customer service has always been very great. Even my past experience with the service department has been very good. William and Eric have been very helpful Came in for a used Grand Cherokee and I left with a new! I would highly recommend this dealership.
My Jeep was making a horrible screeching noise. It turned out to only be a piece of road debris stuck in my rotor area. The dealership couldāve xxxxxxxxxxx me and told me it was worse, but they were honest and only charged $87.50 diagnostic fees. They also paid for an Uber to take me home. Thank you!
Overall customer service was excellent. Eric kept me updated on the services of my vehicle. Provided me with a rental to make sure I was able to get around meanwhile my vehicle was being serviced.
I would give Kevin a score of 15 if I could ! This is my 3rd Jeep from Kevin. Heās like no other salesman . Never any pressure , gets you to the deal that will work for you!! Any one looking to lease or purchase a new vehicle I have and will always refer them to Kevin!! Thanks Kevin your the best ! Carrie
Very helpful. Happy with work and service, unfortunately it took a long time to get the part, but they co erred the rental car fee so it's all good.
Weāve been conducting business with Tuttle Click for over 20 years. From the moment you walk on either of their properties in South Orange County we are always greeted by professionals. Weāre having our vehicles serviced at Tuttle click the representatives that work in the service department are a positive extension Of the branding and continued branding of Tuttle Click. They work diligently with integrity
Had an oil change and they never called me to say my vehicle was ready. My vehicle was there all day long. From 9:00 am to 4:30 closing time.
Iāve been a 25 year customer of Tuttle-Click Tustin CJDR. I buy all my Jeeps here and still have my original owned 1991 Cherokee Laredo serviced at Tustin CJDR. This is by far the top Jeep dealer in SoCal.. everything from the purchase to service experience.
Most recent - I called Moe, longtime service advisor at Tustin Jeep, to schedule service and get the airbag recall performed on my 2013 10th Anniversary Rubicon. I ordered this Jeep new and its a Limited Edition. I explained to Moe, I was concerned about the airbag recall procedure, because Iāve read horror stories about ... Read More DealerRater - Aug 18, 2019
Quality of service !!! Excellent customer service full detail explanations.. extremely fair pricing superior knowledge of the product.. sincere friendly respectful service .. on time with vehicle .. outstanding one on one with Alvaro the best sales guy Iāve ever had pleasure of selling me a car !!
Eric handled my vehicle repair with utmost pride and professionalism. I know when I bring my vehicle in, each time heāll give it the best attention possible. Couldnāt be happier. Loving my Jeep!!
I had a good experience at Tuttle-Click Tustin. They diagnosed and fixed the problem with my 1997 Jeep Cherokee. Eric was helpful and friendly!
Had an engine issue with my car, diagnosis took a while but it was also not a common issue. There was a derivative issue that came up after the first repair, but the dealership made good on that and took responsibility of making sure that their work was satisfactory. Will definitely be using this service center again in the future.
The salesman made it east to buy online and pick the car up, in and out! Would do business again with the salesman and dealer.
Taken care of promptly. Provided alternative vehicle option and transportation. Status was provided daily and job was completed on tome and to my satisfaction. Moe was my primary contact.
I have four different vehicles that I get serviced at Tuttle Click in Tustin and my experience has always been first rate. The service department gets things done in a timely manner and the staff is always courteous thorough and helpful. Iād like to give a special commendation to Eric Halvorson who both my daughter and I have gotten to know well from bringing our cars in. Heās a great service advisor and a very nice guy!
Malcolm Urgell was extremely helpful to provide the best advice and do what it really needs to be done for the maintenance of two cars left at the same time. Very efficient in terms of waiting time, and fantastic tips to check gas leakage to avoid unnecessary work. Highly recommended advisor!
I loved it! I finally got the car that I wanted for a very low monthly charge. Definitely going to recommend it to my family and friends
Our Jeep had a major repair and the factory replacement of the airbag. The repair fixed the leak and the price was fair. Malcolm did a great job keeping us informed and getting the replacement airbag in a timely manner. We will call on Malcolm again when our high-mileage Rubicon needs another checkup.
After picking it up from a week in shop had to stop and have a tow truck tow truck back home. Service rep called me next day and said after a tune up was done and some other things they did touch the fluid levels so it's not their fault. Haven't heard from anyone since, what a joke!
I dropped my 2000 Cherokee off and Brett and Malcom did an excellent job. They kept me informed the whole time. Great customer service!! I would highly recommend Tustin Jeep!
Very helpful and straightforward. Was honest and willing to work with me. Did not feel rushed or pressured, definitely took time to make sure I understood what was going on and that I understood car features before driving off the lot.
I understand its takes long at the service but I waited about 3 hrs to get my car checked and they didnt even check the main concern I went in for!
This time I got Moe for my service check. He is straightforward & good with keeping you informed. I was happy with my service. Moe was great. Everyone is nice.
I took my car in for service after another shopās mistake caused major damage to my engine. The service advisor (Malcolm Urgell) explained the pros and cons of engine replacement to me in great detail. After discovering that the other shop would only cover a replacement of my motor with a used motor, I opted to accept a payment from them for the value of my car. To make a long story short without the service advisorās honest opinion based on his professional experience I could have potentially made a mistake and been stuck with an inferior engine. ... Read More DealerRater - Jun 13, 2019
I waited a solid 3 weeks before deciding to post this negative review. I'm not sure where all of the 4 and 5 star ratings are coming from, but I would recommend for you to read the 1 star ratings, like mine.
I was here with my girlfriend shopping for Jeeps and decided to come here because of the close proximity and their inventory. I don't recognize any of the sales people in the 4 and 5 star reviews, but we worked with 2 sales people and the sales manager, who were both terrible. Not only did the NOT know the vehicles and the features, ... Read More DealerRater - Jun 12, 2019
Always great service with Mo. Thorough, on time, Mo always does a great job. Been coming here for at least five years and Mo has always been excellent at his job. Give him a raise as soon as possible. He deserves it.
Malcolm got us back on the road after our visit to the service department and the entire staff is always great too. We purchased our car here new and they always take great care of us. Thank you!
My service visit was due to a warning on the dash. A recall was also taken care if during my visit as well as a nail removed from a tire. The reason for the poor rating on price is due to the fact I was charged for a software update that should be covered under the power train warranty!
Highly recommend this dealership. Drove 80 miles from LA to buy my Rubicon here. No nonsense, totally professional and great customer service. After two email exchanges, Jorge Estrada gave me their best price via email. Steve Saadalla in finance did not try to up-sell me and was super friendly. Met the GM, Al, who is all about customer service. For any future car purchase I will contact Jorge first.
Unprofessional. The person was disinterested. Incomplete documentation. Did not gicument sccyratrlt the work that was completed. Did not give the additional information requested by me.
They worked with my budget they gave us different options and were not pushy at all. They made it seem like they were very happy for me as well.
When I had to have my car towed to Tuttle Click for unplanned service, Erick was right there to help. He took care of my service needs, including taking care of all my extended warranty paperwork. My care was fixed in a reasonable time frame, and I am a happy customer.
I had the worst experience at this dealership. The salesmen (Ali) don't know their car models or the specs/features associated with each vehicle, providing faulty information and confusing the customer. My friend who helped me shop ended up walking me through each vehicle's specs instead and showing me the different features during the test drive while the salesman just sat in the backseat enjoying the test drive. We ended up having to leave the dealership for another appointment and promised to return after the appointment and were yelled at by the salesman (Ali), forcing us to strike ... Read More DealerRater - May 30, 2019
I (Kathy) made an appointment for an oil and filter change and tire rotation for 7:00 am. Eric and the crew were friendly, polite, helpful and efficient as always, resulting in a relatively quick and "painless" visit to my Jeep's "doctor's appointment". The vehicle serviced was my Jeep Grand Cherokee Limited - Jeeps are not included on your selections below - this dealership sells Chryslers, Dodges, Rams and Jeeps - you only offer two options, excluding Jeeps. YOU (Dealer Rater) NEED TO ADD JEEP TO YOUR SELECTION OPTIONS. I used RAM to be able to ... Read More DealerRater - May 30, 2019
Excellent service overall Moe has been my service advisor since 2004 and has provided nothing but excellent and professional, friendly, courteous service over the years and he was the person that influenced me to buying my 2019 Ram Limited.
This is a great place to buy a car and have it serviced. Solid sales staff and the fleet manager is super easy to work with. Malcolm in the service department knows everything and helps with all your needs.
Moe at the service department is awesome,he take care really well on me during every visit for service maintenance..He is also my company service advisor Thanks Moe
Got me out quickly and completed the service. Moe was great as always and really cates about his customers and their best interests. Way to go!
Hands down best service department I've dealt with. My service advisor Eric goes above and beyond! I highly recommend doing business with this dealer or taking your vehicle in for service here.
Great friendly customer service that can answer any question. They have a wide variety of models/trims to choose from and are quick when it comes to servicing your car.
Always great service from Tustin Dodge Ram. And my Service advisor Malcom is courteous and helpful. The dealership has great service and I definitely would recommend to anyone that has a dodge/ram.
The Service Department is great. They explained exactly what is going on with my car and presented me with options that saved money for me. Hours of operation are very convenient also.
My latest visit to to Tuttle-Click Tustin was for routine service. I was greeted promptly and was informed about what was to be done to my car. In a short amount of time, my car was finished. Iām sorry that I cannot remember the name of the cashier, because she was particularly kind and helpful. Eric is always very friendly and knowledgeable. Itās the people that keep me coming back to Tuttle-Click Tustin.
Good service support. Malcolm@Tuttle Click suggested cost effective approach to repair my car during my recent service visit. it saved me few hundred dollars - Dhananjayan
Took Durango in for a recall. Work was completed in a timely manner and no issues with the work. Highly recommend to get your recall work done!
Love coming here to see Williams. Outstanding guy and goes the extra mile for you each time. Thanks again for the exceptional visit. See you again.
Alvaro was a highly professional sales agent. I would recommend him to anyone interested in exploring a Jeep purchase or lease of a new vehicle
I do not use to write reviews but I have to give an A+ to this dealership and in particular to Alvaro that was really instrumental to make this deal and the whole process fair, smooth and fast.
This guys are very serious and polite Alvaro is the best sales man i ever encaunter Thanks for the great buying experience. God bless and god bless United states of america
Malcomm is the best service advisor! He knows how to take care of his customers. He has gone out of his way to help me- 5 stars all the way! Thanks Malcolm!!!!
I donāt know where to start but this by far has been THE WORST CAR EXPERIENCE Iāve EVER had. I had tried to run a co-signers credit along with mine and they had informed us that the co-signerers credit was āfrozenā and they werenāt able to use it in which I had to fully sign for my first car under my name and got a higher interest rate. It was 11pm the credit bureau wasnāt open so we werenāt able to call. First thing the following morning we call to find out the credit wasnā... Read More DealerRater - Dec 11, 2018
I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this center twice and I am very impressed on how they go far and beyond customer service satisfaction.
My first experience at the center was impressing. Because I had a check engine indicator light on I knew that servicing the vehicle at the dealership would be more expensive then getting it serviced at a local oil change/tire retail store. Overall, when receiving a call only 2 days after I dropped off the vehicle the service rep advised that it was only a bad gas fuse block that needed to be replaced. ... Read More DealerRater - Apr 27, 2008